Training

Training tailored to your needs

Optimise your teams’ efficiency

Our team provides training for your staff in a range of areas, such as reception and management.

We organise training sessions at your premises using your own tools and software, so that your teams can be up and running straight away.

We tailor our approach to your requirements and your team members’ queries, and we develop a training strategy that aligns with your overall strategy.

Reception techniques and procedures

Professional conduct and skills at reception (dress, posture and language)
How to welcome guests whilst taking their specific needs into account
How to manage procedures relating to guests’ arrivals and departures
The importance of the guest file and how to use it to enhance guest satisfaction
How to assist a guest with organising their travel and leisure activities

Sales techniques and procedures

Telephone sales techniques: how to turn a call into a booking
Face-to-face sales techniques: how to turn a walk-in into a direct booking
How to handle booking enquiries
Selling additional services: how to market the hotel’s products and services
Upselling

Customer satisfaction

Adopting the right approach to ensure customer satisfaction
Providing customer support before, during and after their stay
Using specialist software
Measuring customer satisfaction

Yield & revenue management

Understand your market and your product
Monitor booking volumes on a daily basis
Analysise the competition
Work on a bottom-up yield strategy
Implement pricing strategies to build up a buffer of bookings
Know how to manage your availability to control your RevPAR
Adopt a daily approach to managing prices and availability

Customer portfolio management

Setting up a comprehensive and effective customer database
Implementing customer loyalty schemes
Information management (personalised welcome messages, newsletters, etc.)

Online distribution (B2C distribution)

Get to know your partners and use them wisely
Prioritise relationships with market managers
Keep up to date with new tools and take an interest in technical developments
Understand their strengths and weaknesses
Know how to organise promotional campaigns

Discover all our services

JPS Hotel Solutions - Ouverture d'hôtels

HOTEL OPENING

Discover

JPS Hôtels Solutions - Audit

HOTELS - AUDIT

Discover

JPS Hôtels Solutions - Accompagnement commercial

HOTELS - SALES SUPPORT

Discover

JPS Hôtels Solutions - Accompagnement marketing

HOTELS - MARKETING SUPPORT

Discover

JPS Hôtels Solutions - Formations

HOTELS - TRAININGS

Discover

JPS Hôtels Solutions - Management de transition

HOTELS - INTERIM MANAGEMENT

Discover

JPS Hôtels Solutions - Ouverture de restaurant

RESTAURANT OPENING

Discover

JPS Hôtels Solutions - Audit F&B

F&B - AUDIT

Discover

JPS Hôtels Solutions - Formations F&B

F&B - TRAININGS

Discover

JPS Hôtels Solutions - Management de transition F&B

F&B - INTERIM MANAGEMENT

Discover

Please enter your surname Please enter a valid email address Please provide a phone number Please fill in your message

Please confirm the captcha

The information provided on this form concerning you is intended for use by our organisation and our technical service providers in order to process your request. You agree to our personal data privacy policy. In accordance with the amended Law No. 78-17 of 6 January 1978 and the General Data Protection Regulation, you have the right to access, rectify, erase, object to and restrict the processing of your personal data, as well as the right to data portability and to set out your instructions regarding the management of your data after your death. You may exercise these rights by emailing contact@jpshotelsolutions.fr. For further information, please refer to the legal notice.