Training

Training tailored to your needs

Optimise your teams’ efficiency

Our team provides training for your staff in a range of areas, such as reception and management.

We organise training sessions at your premises using your own tools and software, so that your teams can be up and running straight away.

We tailor our approach to your requirements and your team members’ queries, and we develop a training strategy that aligns with your overall strategy.

Reception techniques and procedures

Professional conduct and skills at reception (dress, posture and language)
How to welcome guests whilst taking their specific needs into account
How to manage procedures relating to guests’ arrivals and departures
The importance of the guest file and how to use it to enhance guest satisfaction
How to assist a guest with organising their travel and leisure activities

Sales techniques and procedures

Telephone sales techniques: how to turn a call into a booking
Face-to-face sales techniques: how to turn a walk-in into a direct booking
How to handle booking enquiries
Selling additional services: how to market the hotel’s products and services
Upselling

Customer satisfaction

Adopting the right approach to ensure customer satisfaction
Providing customer support before, during and after their stay
Using specialist software
Measuring customer satisfaction

Yield & revenue management

Understand your market and your product
Monitor booking volumes on a daily basis
Analysise the competition
Work on a bottom-up yield strategy
Implement pricing strategies to build up a buffer of bookings
Know how to manage your availability to control your RevPAR
Adopt a daily approach to managing prices and availability

Customer portfolio management

Setting up a comprehensive and effective customer database
Implementing customer loyalty schemes
Information management (personalised welcome messages, newsletters, etc.)

Online distribution (B2C distribution)

Get to know your partners and use them wisely
Prioritise relationships with market managers
Keep up to date with new tools and take an interest in technical developments
Understand their strengths and weaknesses
Know how to organise promotional campaigns

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JPS Hotel Solutions - Ouverture d'hôtels

HOTEL OPENING

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JPS Hôtels Solutions - Audit

HOTELS - AUDIT

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JPS Hôtels Solutions - Accompagnement commercial

HOTELS - SALES SUPPORT

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JPS Hôtels Solutions - Accompagnement marketing

HOTELS - MARKETING SUPPORT

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JPS Hôtels Solutions - Formations

HOTELS - TRAININGS

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JPS Hôtels Solutions - Management de transition

HOTELS - INTERIM MANAGEMENT

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JPS Hôtels Solutions - Ouverture de restaurant

RESTAURANT OPENING

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JPS Hôtels Solutions - Audit F&B

F&B - AUDIT

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JPS Hôtels Solutions - Formations F&B

F&B - TRAININGS

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JPS Hôtels Solutions - Management de transition F&B

F&B - INTERIM MANAGEMENT

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Les informations portées sur ce formulaire vous concernant sont à l’usage de notre établissement et de nos prestataires techniques afin de traiter votre demande. Vous acceptez notre politique de confidentialité des données personnelles. Conformément à la Loi n°78-17 du 6 janvier 1978 modifiée, et au règlement général sur la protection des données, vous disposez d’un droit d’accès, de rectification, d’effacement, d'opposition et de limitation du traitement relatif aux données personnelles qui vous concernent, ainsi que du droit à la portabilité des données et de définition de vos directives relatives à la gestion de vos données après votre décès. Vous pouvez exercer ces droits par email à l'adresse contact@jpshotelsolutions.com. Pour en savoir plus, consultez les mentions légales.