Commercial & Operational Audit

Quality Audit

Assessment of the customer experience at every stage of the journey:

• Booking, welcome, stay, services, breakfast, check-out
• Cleanliness, comfort, facilities and consistency with brand positioning
• Analysis of customer satisfaction and online reputation: we measure both perceived and actual quality to ensure a consistent customer experience that aligns with your brand promise.

Organisational Audit

Analysis of structure and working methods :

• Internal organisation and allocation of responsibilities
• Smooth communication between departments
• Operational procedures, checklists and monitoring tools

We offer practical recommendations for improving productivity, service quality and team cohesion.

Commercial Audit

First of all, we carry out an assessment of your establishment’s surroundings : 

• The location
• The neighbourhood
• Nearby attractions (tourist, economic, etc.)
• Analysis of your competitors  

We then analyse your sales strategy : 

• Website and booking engine
• Distribution channels
• Corporate contracts
• Consistency of your strategy across all sales channels 
• Search engine optimization 

Finally, we assess your online reputation: 

• Customer reviews on various platforms
• Activity on your social media channels